Driving to the port and parking nearby is often the most convenient choice for cruise travellers. However, some passengers returning from a Southampton cruise earlier this month faced an unpleasant surprise. Their cars had vanished.
Car Theft at Southampton Cruise Parking
According to The Daily Echo, 17 vehicles were stolen from a Southampton Cruise Parking Services facility in Millbrook between 9–10 September 2025. The company promotes its lot as “indoor and secure,” boasting locked warehouse parking and 24-hour CCTV. They even assure customers, “We guarantee that your car will not leave our premises.” Unfortunately, this promise was broken for 17 unlucky car owners.
Ongoing Investigation
The police have not disclosed the makes or models of the stolen cars. It’s also unclear if specific types of vehicles were targeted. An investigation is currently underway, and security measures are being reassessed. Southampton Cruise Parking Services has not yet issued an official statement.
Impact on Cruise Passengers
Southampton is a bustling cruise port, with ships from major lines like Celebrity Cruises, Cunard Line, and Royal Caribbean departing during the theft period. It’s uncertain which passengers or sailings were affected. The cruise lines are not responsible for the parking facility. Affected guests must seek compensation through the parking operator, their insurance, and local authorities.
Ensuring Car Safety at Cruise Ports
This incident echoes a 2022 case in Norfolk, Virginia, where parked cars were vandalised despite 24-hour security. Typically, ports and parking providers are not liable for theft or damage. Therefore, having comprehensive insurance is crucial. Travellers should remove valuables from sight, lock all doors and windows, and photograph their vehicle’s condition before leaving it in a public or third-party facility. These steps can simplify the claims process if needed.
Alternative Travel Options
While the theft of 17 cars from a Southampton parking facility is alarming, such events are rare. Cruise terminal car parks are generally secure, featuring CCTV, barriers, and locked compounds. For many, the convenience of parking close to the port remains appealing. However, for those seeking extra peace of mind, alternative options exist. Coach transfers are a popular choice for passengers living further away.
In conclusion, while the recent thefts are concerning, they are not common. By taking precautions and considering alternative travel options, cruise passengers can enjoy their holidays with greater peace of mind.
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