Victoria Cruises Line: A Cautionary Tale for Cruise Enthusiasts
Victoria Cruises Line (VCL) once promised an unparalleled experience: the world’s first “affordable residential cruise.” However, this dream has turned into a nightmare for many. Years of delays, broken promises, and unreturned deposits have left hopeful travellers disillusioned.
Unfulfilled Promises and Financial Strain
VCL advertised a three-year journey across 115 countries. Cabins were priced from US$3,840 (£2,858) per month. Travellers were enticed by the idea of a permanent “home at sea.” Yet, three years on, the cruise has never set sail. Shockingly, VCL does not even own or lease the ship it promoted.
Personal Stories of Disappointment
Dennis and Taryna Wawn from Perth, Australia, were among those captivated by VCL’s Facebook adverts. They envisioned a retirement at sea and paid US$10,000 (£7,450) in deposits. The cruise, initially set for May 2023, was postponed due to “low occupancy.” More delays followed, and the ship remains docked. Some customers sold homes or moved into retirement communities, waiting for a voyage that never began. One woman even made the heart-wrenching decision to put down her sick dog, expecting to be away for years.
VCL’s Response
VCL admits it hasn’t leased a ship, citing the need for 80% occupancy first. Despite ongoing advertising, the company refuses refunds, blaming “administrative issues” and incomplete paperwork. In a statement, VCL insisted they are not a phantom company, claiming they respond to every email. They acknowledged 132 cancellations and numerous refund requests but argue none are justified.
Legal Battles and Investigations
Some passengers have taken legal action against VCL, but enforcement is challenging. The company frequently shifts its registration between Hungary and Italy. In the US, a complaint revealed VCL hadn’t booked a departure berth, and the crew shown on its website were never hired. Consequently, VCL’s US representative is now barred from promoting similar services. Despite these issues, VCL continues its glossy marketing on Facebook and Instagram, using stock images of passengers and crew.
A Dream Dashed
The cruise was last scheduled to depart on 26 July 2025, but it never happened. While new “residents” are still being enticed by discounts and cashback offers, many original customers have lost hope. Consumer advocate Adam Glezer summed it up: “People were sold a dream – it has turned into a nightmare.”
For UK cruise holidaygoers, this serves as a stark reminder. Always research thoroughly before committing to long-term travel plans. The allure of a life at sea is tempting, but due diligence is crucial to avoid disappointment.
Leave a Reply