Author: Jonathan @ Cruise Essentials

  • Cruise Passenger Reveals £8k Onboard Medical Bill Experience

    Unexpected Medical Bills on Cruise Holidays

    A recent incident on a Norwegian Cruise Line voyage has sparked widespread discussion online. A passenger shared a medical bill from the ship’s clinic totalling nearly $10,000. This amount is more than many cruise fares themselves. The charges were incurred during the Norwegian Escape’s Western Caribbean trip, which set sail from Miami on 13th July 2025.

    Viral Reddit Post Raises Eyebrows

    The anonymous passenger posted the bill on Reddit, captioning it: “Don’t get sick on a cruise ship.” This post quickly gained traction, amassing over 1,300 comments. Although the specifics of the medical emergency remain undisclosed, the bill was marked “EMERGENCY CARE” and dated 19th July 2025. This indicates the treatment took place during the cruise and was charged to the guest’s onboard account.

    Breakdown of the Medical Expenses

    Only the first page of the four-page document was shared, but it revealed some eye-watering costs. The charges included $199 for a new patient consultation and $43 for a blood draw. Testing for SARS-CoV-2, flu, and RSV cost $274, while pulse oximetry was $109. The bill also listed eight IV infusions at $131 each, totalling $1,048. Additional charges included $380.27 for medical supplies and $618.59 for medications.

    Questions About Billing Practices

    The multiple charges for IV infusions raised eyebrows, suggesting possible duplicate billing. A commenter, claiming to be a physician, noted that identical charges for “admission doctor consult” and “admission to medical centre” might indicate billing errors. Successfully disputing these could reduce the total bill, though not eliminate it entirely.

    The Importance of Travel Insurance

    This incident has reignited the debate on the necessity of comprehensive travel insurance for cruise holidays. Onboard medical facilities are often run by third-party providers and are not included in the standard cruise fare. Many experienced cruisers on Reddit stressed the importance of securing adequate insurance before setting sail. However, experts warn that not all policies cover emergency care or medical repatriation. Reimbursement depends on policy terms and whether duplicate charges can be clarified or removed.

    Check Your Onboard Account

    Travellers are reminded to review their onboard accounts before disembarking. Mistaken charges for drinks, spa services, or excursions are not uncommon and can be hard to dispute after the cruise ends. Guests can verify charges through their stateroom televisions, onboard kiosks, or directly at Guest Services.

    Not an Isolated Incident

    This isn’t the first time cruise passengers have faced unexpectedly high medical bills. In another case, a US couple’s dream cruise turned into a financial nightmare when a flu diagnosis resulted in a $47,000 bill. These stories highlight the importance of being prepared for medical emergencies while on a cruise holiday.

  • Crew Member Overboard: Tragic Death on World’s Largest Cruise Ship

    Tragic Incident Aboard Icon of the Seas

    On the evening of 24th July 2025, a distressing event unfolded on Royal Caribbean’s Icon of the Seas. A crew member tragically went overboard near the Bahamas. Despite a swift rescue operation, the individual was later confirmed deceased.

    Immediate Response to the Emergency

    The overboard alert was issued around 7 pm. The “Oscar” code, signalling a man overboard, echoed through the ship’s public address system. The massive vessel, weighing 248,663 gross tons, quickly altered its course. It reversed to the last known location of the crew member.

    Social Media and Eyewitness Accounts

    Videos surfaced on social media, capturing the tense moments of the incident. Guests and crew were seen trying to locate the overboard crew member. Eyewitnesses reported the individual went overboard from the port side. Life preservers were swiftly deployed to mark the area.

    Royal Caribbean’s Official Statement

    Royal Caribbean confirmed the tragic news in a statement. They expressed their condolences to the crew member’s family and loved ones. Respecting their privacy, no further details were shared. The cruise line confirmed the crew member was located and recovered, but sadly could not be saved.

    Rescue Operation Details

    Satellite tracking showed the ship altered its course northeast of San Salvador Island. This location is about 200 miles from Nassau. Portions of the outer decks were closed off as the crew launched a rescue craft. The crew member, reportedly in uniform, was recovered but could not be revived.

    Itinerary Continues Unaffected

    Despite the tragic event, Icon of the Seas resumed its journey within the hour. The ship is on a 7-night Eastern Caribbean cruise, having departed Miami on 19th July. It has already visited St. Maarten and St. Thomas. The final stop is scheduled at Perfect Day at CocoCay on 25th July. No delays are expected.

    Emotional Impact on Guests

    Guests described the incident as harrowing. They praised the crew’s quick and calm professionalism during the emergency. The ship’s captain later confirmed the recovery of the individual. However, no additional information was shared with those onboard.

    Reflecting on the Risks at Sea

    Overboard incidents are rare but are met with immediate responses from cruise ship crews. Despite every effort, this incident ended tragically. It serves as a sombre reminder of the risks at sea. Earlier this year, a similar incident occurred on Explorer of the Seas, where a guest was never recovered.

  • Concerns Over Beach Erosion at Disney’s New Private Cruise Island

    Concerns Over Beach Erosion at Lookout Cay

    Disney Cruise Line guests are voicing concerns about worsening beach erosion at Lookout Cay, Lighthouse Point. Some visitors warn that conditions near certain premium cabanas could pose safety risks. This issue has particularly affected the area around the Mabrika Cove Cabanas.

    Lookout Cay: A New Destination

    Lookout Cay opened in summer 2024 as Disney’s second private island retreat. This Bahamian paradise offers a blend of relaxation and entertainment. However, guests visiting in July 2025 noticed significant erosion near the Mabrika Cove Cabanas. This erosion has created a hazardous drop-off just beyond the back stairs of some rentals.

    Guest Experiences Highlight Safety Concerns

    One guest, who rented Cabana 21, shared their experience. “You could see the beach wash away while swimming in front of it,” they said. The guest also shared photos and videos showing a steep drop from their cabana deck to jagged rocks below. This is not the soft sand typically expected.

    Swimming Challenges

    The situation worsened when guests attempted to swim. Strong waves and currents pushed them back into the rocks. “The adults could barely stop themselves, and the kids were being thrown into the rocks,” the guest added. This has raised significant safety concerns.

    Rapid Deterioration of Conditions

    The erosion seems to be accelerating, especially near cabanas 16 through 21. Travellers who visited just two months earlier reported a vastly different beach. Recent guests are advising caution and suggesting others consider different cabana options until the area stabilises.

    Recommendations for Future Visitors

    One guest recommended avoiding Mabrika Cove Cabanas outside of numbers 1 through 5. They also suggested that adults without children might prefer the Serenity Bay adults-only beach, which offers six cabanas.

    Disney’s Commitment to Safety

    Disney Cruise Line is known for its commitment to safety. It’s unlikely they would continue renting out affected cabanas if there were imminent dangers. Temporary measures, like roping off stairs, have been implemented. However, longer-term solutions are likely being considered.

    Potential Solutions

    Disney may be evaluating options such as installing erosion barriers or sea walls. Planting native vegetation to stabilise the shoreline could also be a solution. Meanwhile, all 20 Mabrika Cove Cabanas remain available for booking.

  • New Cruise Line Resort Launches with Style for UK Holidaygoers

    Carnival Cruise Line’s New Celebration Key: A Beachfront Paradise Awaits

    Carnival Cruise Line has unveiled its much-anticipated Celebration Key, a stunning beachfront destination in Grand Bahama. This new hotspot promises an unforgettable experience for UK cruise holidaygoers. The Carnival Vista had the honour of being the first ship to dock, arriving on 19th July 2025. This marked the beginning of a new chapter for the cruise line.

    The arrival of Vista, carrying 4,800 excited passengers, was celebrated with great fanfare. Fireworks lit up the sky, music filled the air, and a symbolic padlock opening signified the launch. A lively brass band and talented singers welcomed guests, while Carnival’s top executives and special guests, including President Christine Duffy and CEO Josh Weinstein, joined local dignitaries for a ribbon-cutting ceremony.

    h2>Celebration Key: A New Era for Carnival

    Christine Duffy expressed her excitement, stating, “Today marks an extraordinary milestone for Carnival as we open the first phase of our initial $600 million investment, with more to come.” The destination promises the ultimate beach day, whether guests seek fun in the sun or relaxation under a palm tree.

    With over 25 years of planning, Celebration Key is now open for swimming, sunbathing, and exploration. The festivities included a toast at the adults-only Pearl Cove Beach Club and a ribbon-cutting at the new retail area, Lokono Cove. Even Shaquille O’Neal joined in the fun, taking the first shot on the island’s new basketball court.

    h2>What to Expect at Celebration Key

    Carnival’s Brand Ambassador, John Heald, has been sharing updates and walk-throughs of the destination. Guests can enjoy shaded seating, a swim-up bar, and plenty of beach amenities. Lifeguards are on hand to ensure safety. Each guest receives a complimentary meal from one of the 14 casual eateries, offering generous portions of favourites like chicken tenders, burgers, and mac and cheese.

    For those seeking more variety, upscale options like the seafood-focused Gill’s Grill are available. The island operates cashlessly, so guests can use their Sail & Sign card or personal credit card. Activities abound, from exploring the lagoon and local shopping areas to renting cabanas or staying active with waterslides, kayak rentals, and jet ski rides.

    h2>Phase 1 and Beyond

    The opening ceremony marked the completion of Phase 1, with a pier ready to accommodate two ships. Phase 2 is already in progress, aiming to expand the pier for even more vessels. This development ensures that Celebration Key will continue to grow and offer even more to its visitors.

    h2>Safety Concerns: Sharks at Celebration Key?

    Despite the excitement, some guests have expressed concerns about marine life, particularly sharks. Celebration Key is located near the well-known Tiger Beach area. A concerned parent reached out to John Heald, questioning the safety of the waters for children. Rest assured, Carnival has taken all necessary precautions to ensure a safe and enjoyable experience for all guests.

    In conclusion, Celebration Key is set to become a must-visit destination for UK cruise holidaygoers. With its stunning beaches, exciting activities, and delicious dining options, it promises an unforgettable experience. Whether you’re seeking adventure or relaxation, Celebration Key has something for everyone.

  • UK Cruise Ship Unveils New Floating Oasis Experience

    Guests aboard the Villa Vie Odyssey are in for a treat starting late 2025. The residential cruise ship will introduce a unique floating platform, enhancing the ocean experience for its residents. This innovative feature, known as the “Customized Floating Oasis,” is set to debut in some of the world’s most exotic ports, including the Maldives and Seychelles.

    Experience the Floating Marine and Recreation Hub

    Developed in collaboration with AquaBanas, the platform will serve as a versatile Floating Marine and Recreation Hub. It offers a space for sunbathing, water sports, and tendering assistance in remote locations. Mikael Petterson, Chairman of Villa Vie Residences, highlights that residents seek more than just a place to live; they crave unique experiences.

    Innovative Design and Features

    The inflatable platform can be deployed from either side of the 24,300-gross ton Villa Vie Odyssey. It includes shaded loungers, an in-ocean pool cutout, and docking points for kayaks and jet skis. This innovation also supports disembarkation in ports lacking tender infrastructure, making it a practical addition to the ship.

    AquaBanas: Pioneers in Floating Platforms

    AquaBanas, known for its inflatable platforms at destinations like Half Moon Cay and Celebration Key in the Bahamas, sees this as a significant step forward. CEO Mark Anastasia believes this oasis will redefine oceanfront living, offering both adventure and luxury.

    Access and Potential Costs

    While AquaBanas platforms typically come with a rental fee, it’s unclear if Villa Vie Odyssey guests will face charges for this new feature. With a guest capacity of 929, access might be limited and weather-dependent. However, the floating hub adds a luxurious perk for long-term residents on the Continual World Cruise.

    Future Innovations at Sea

    This new platform reflects a broader trend in cruise innovation. AquaBanas already offers floating daybeds, party islands, and even full-sized pickleball courts. If successful, Villa Vie might expand its offerings, potentially adding a floating pickleball court at sea.

    Redefining Life at Sea

    Since its launch in October 2024, Villa Vie Odyssey has aimed to redefine life at sea, blending comfort, exploration, and community. The addition of the AquaBanas platform brings this lifestyle even closer to the ocean, offering residents a unique way to enjoy their journey.

  • Princess Cruises Revamps Plus & Premier Packages for 2026 Holidays

    Princess Cruises Unveils Enhanced Packages for 2026 Voyages

    Princess Cruises is set to delight UK cruise enthusiasts with revamped versions of its popular Princess Premier and Princess Plus packages. These refreshed offerings, available for voyages departing from 2026, promise enhanced dining experiences and shore excursion credits. The aim is to deliver greater value and flexibility while phasing out less popular features.

    Pricing Details for UK Guests

    For UK travellers, the pre-cruise pricing remains unchanged. The Princess Premier Package is priced at £75 per person per day, while the Princess Plus Package costs £50 per person per day. However, if you’re sailing on the Sphere-class ships, Sun Princess and Star Princess, expect a slight increase. The Premier Package will be £80, and the Plus Package will be £55 per person per day.

    New Additions to the Packages

    The updated Premier Package now includes a shore excursion credit, which varies with the length of your cruise. For voyages lasting 6 to 9 days, you’ll receive a $100 credit. This increases to $200 for 10 to 20-day voyages and $300 for sailings of 21 days or more. These credits complement existing perks like unlimited beverages, specialty dining, four-device WiFi, and more.

    The Plus Package has also seen enhancements. It now offers two additional casual dining meals per voyage, totalling four. Other benefits, such as the Plus Beverage Package and single-device WiFi, remain unchanged.

    Features Being Phased Out

    To make room for these exciting new benefits, Princess Cruises has decided to remove some lesser-used features. These include premium desserts, juice bar access, fitness classes, and the Princess Prizes promotion. The cruise line has stated that these changes are based on guest feedback and evolving preferences.

    Continued Value for Cruise Holidaygoers

    Princess Cruises assures that these package updates continue to offer excellent value. For those who frequently dine out, use WiFi, and enjoy onboard beverages, these packages can lead to significant savings. The changes reflect a broader industry trend, with cruise lines refining guest perks to stay competitive and meet traveller expectations.

    As of now, these updates apply only to voyages departing from 2026. Current and 2025 sailings remain unaffected. So, if you’re planning a cruise holiday, these enhanced packages could make your journey even more enjoyable.

  • Celebrity Cruises Cancels Voyage Just Before Departure

    Celebrity Beyond Cruise Cancelled Due to Engine Issues

    Celebrity Beyond has faced an unexpected setback. Just hours before its scheduled departure, the cruise was cancelled. The ship’s engines have encountered problems, affecting its cruising speed. Initially, passengers were informed of a one-day delay. However, further assessments revealed that repairs would take longer than anticipated.

    Impact on Passengers

    The decision to cancel the cruise was not taken lightly. Celebrity Cruises communicated the news to passengers, expressing their regret. They acknowledged the inconvenience caused and assured guests of their commitment to resolving the issue. The cruise line is working diligently to address the mechanical problems.

    Compensation and Reimbursement

    Affected passengers will receive a full refund, including non-refundable deposits. Additionally, a Future Cruise Credit (FCC) equal to 100% of the original fare will be provided. This credit will be emailed within two weeks. For those who used a previous FCC, it will be reinstated automatically. Refunds should appear within 14 days.

    Flight and Hotel Arrangements

    For guests who booked flights through Celebrity Cruises’ Air2Sea program, the cruise line will manage flight changes. Those who arranged their own flights will be reimbursed up to $200 for domestic and $400 for international changes. A one-night hotel stay reimbursement of up to $250 is also available. Guests need to email receipts to cxc@celebrity.com with their details.

    About the Cancelled Voyage

    The 7-night Eastern Caribbean cruise was set to depart from Miami. It included stops in Nassau, St. Thomas, and Philipsburg. Celebrity Beyond, part of the Edge-class series, is known for its modern design and immersive experiences. The mechanical issues have been a disappointment for many eager travellers.

    Looking Ahead

    While the cancellation is unfortunate, Celebrity Cruises is committed to making things right. They are focused on resolving the technical issues swiftly. Passengers can look forward to future voyages with confidence. The cruise line remains dedicated to providing exceptional experiences for all its guests.

  • Carnival President Addresses Backlash on New Cruise Rewards Program

    Carnival President Addresses Backlash on New Cruise Rewards Program

    As Carnival Cruise Line navigates the choppy waters of its revamped loyalty program, President Christine Duffy is stepping up to address the concerns of loyal cruisers. The changes, announced in June 2025, will take effect on 1st June 2026. This shift from a cruise-day-based model to a spending-based system has sparked a wave of reactions among long-time cruise enthusiasts.

    Understanding the Changes

    The new Carnival Rewards program introduces a fresh approach. Points will now be earned based on money spent on cruise fares, onboard extras like spa treatments, specialty dining, drinks, and casino play. Purchases made with the Carnival Rewards Mastercard will also contribute to point accumulation. Additionally, Stars will determine a guest’s loyalty tier, based on spending activity within a rolling two-year window. This marks a significant departure from the previous system, which focused on days sailed.

    Why the Change?

    Christine Duffy, speaking from Carnival Vista on 14th July, acknowledged the frustration among guests. However, she defended the decision as crucial for the cruise line’s future. The exponential growth of Carnival’s guest base, which will have reached 110 million by the end of 2025, necessitates a scalable loyalty system. With new ships on the horizon, the company aims to reward guests based on actual engagement rather than lifetime status.

    Impact on Current Members

    For those concerned about their current VIFP tiers, Carnival has promised that all existing tiers will remain in place until 31st May 2028. Diamond members will enjoy an extended grace period until 31st May 2032. This provides a buffer for guests to adjust to the new system without losing their hard-earned status.

    Cardholders and Milestone Rewards

    Duffy also addressed the implications for Carnival Rewards Mastercard holders. Points accrued under the existing program will seamlessly transition into the new system. While discussions are ongoing to include Canada and Australia, regulatory differences may require unique program variants for these markets. Guests nearing milestone rewards under the current program can still redeem these benefits for up to five years after the new program launches.

    Looking Ahead

    As Carnival Cruise Line charts a new course with its loyalty program, transparency remains a priority. A new Milestone program is in development, though details are yet to be revealed. Duffy reassures guests that the intention is not to strip away status but to create a fair and engaging system for all. As the cruise industry evolves, Carnival is committed to rewarding its guests in meaningful ways.

  • Cruise Ships Resume Visits to Island Nation Post-Earthquake Recovery

    Cruise Ships Resume Visits to Island Nation Post-Earthquake Recovery

    Cruise enthusiasts in the UK have something exciting to look forward to. Vanuatu is welcoming back cruise ships, just eight months after a devastating earthquake. This marks a significant step in the island nation’s recovery.

    Carnival Adventure Leads the Way

    Carnival Cruise Line’s Carnival Adventure will be the first to make regular visits to Port Vila. The ship is set to arrive on 8th August 2025. This 10-night “Vanuatu & New Caledonia” cruise departs from Sydney. It includes stops at Mystery Island, Lifou, and Noumea.

    The Carnival Adventure can host up to 2,600 guests. It will continue its visits to Port Vila until September 2025. After a brief pause, it will return in summer 2026. This consistent schedule is a positive sign for the region’s tourism sector.

    Oceania Cruises’ Initial Visits

    Earlier this year, Oceania Cruises made one-off visits to Port Vila. Oceania Insignia arrived on 4th June, followed by Oceania Regatta on 7th July. However, Carnival’s return marks the first regular cruise schedule since the earthquake.

    The earthquake, which struck on 16th December 2024, was a 7.3-magnitude disaster. It caused significant damage, leading many cruise lines to halt visits. In response, Carnival Cruise Line donated $60,000 to support local paramedic services.

    Broader Recovery Efforts

    Carnival’s return is part of a larger recovery plan for Vanuatu’s cruise tourism. Sister ship Carnival Encounter, based in Brisbane, will also visit Port Vila in 2025. Both ships were previously part of P&O Australia before joining Carnival Cruise Line.

    Royal Caribbean is also planning its return. Anthem of the Seas, based in Sydney, and Voyager of the Seas, based in Brisbane, are expected to visit Port Vila soon. This influx of cruise ships is a promising sign for the local economy.

    Local Preparations in Full Swing

    The Vanuatu Tourism Office is working hard to prepare for the return of cruise tourism. They are collaborating with the Port Vila City Council and other government bodies. A community meeting is scheduled for 23rd July 2025. This meeting will discuss temporary wharf facilities and the upcoming cruise schedule.

    Port Vila operates as a tender port, so logistical updates are crucial. Officials aim to ensure guests are accommodated safely and comfortably. Rachel Koran, a marketing officer at the Vanuatu Tourism Office, emphasised the importance of these preparations.

    Welcoming Carnival Adventure

    A VIP ceremony is planned to welcome Carnival Adventure on 8th August. Local leaders will attend to officially mark this milestone. Ahead of the arrival, a Port Vila Clean-Up Campaign is underway. The goal is to beautify tourist areas and encourage local businesses to decorate their storefronts.

    This return of cruise tourism is a beacon of hope for Vanuatu. It promises economic benefits and a brighter future for the island nation. UK holidaygoers can look forward to exploring this beautiful destination once again.

  • Seabourn Updates Loyalty Scheme: Key Changes for UK Cruisers

    Seabourn Updates Loyalty Scheme: Key Changes for UK Cruisers

    Seabourn, the luxury cruise line, has unveiled a revamped loyalty program. This update promises to enhance the cruising experience for its guests. Unlike the recent changes by Carnival Cruise Line, Seabourn’s announcement has been met with enthusiasm.

    Streamlined Tiers and Faster Rewards

    The redesigned Seabourn Club loyalty program introduces a point-based system. This replaces the old “Club Days” method. The new “Club Points” system is more flexible and easier to understand. It allows guests to earn rewards more quickly.

    Tier thresholds have been lowered. Silver status now requires just 15 Club Points, down from 20 Club Days. Gold status drops to 50 from 75, and Platinum shifts to 100 from 140. Diamond and Diamond Elite statuses also see reductions, making it easier for guests to climb the loyalty ladder.

    Exciting Perks for Loyal Cruisers

    Seabourn is enhancing its perks alongside the new point system. Silver members and above will enjoy stream-level WiFi. Gold and Platinum members receive complimentary unlimited laundry, though pressing is not included. Diamond members get a one-time 100 Club Day bonus, while Diamond Elite members receive 150 Club Days.

    Despite the shift to Club Points, “Club Days” will still count towards complimentary cruise awards. Guests can earn a 7-day free cruise at 350 Club Days and a 14-day cruise at 460 Club Days. Additional 7-day awards are available every 110 Club Days thereafter.

    Important Deadline for Seabourn Guests

    To benefit from the new program, guests must opt in by 20th October 2025. Failing to do so will result in the loss of all previously earned progress. This deadline is crucial for those who wish to preserve their loyalty status and perks.

    Conclusion: A Positive Change for Seabourn Cruisers

    Seabourn’s loyalty program update is a welcome change for many. It simplifies the process and offers better rewards. The new system is designed to make cruising with Seabourn even more rewarding. For UK cruise holidaygoers, this is an exciting development in the world of luxury travel.