A 38-year-old man was taken into custody following an alleged assault on an elderly passenger aboard the Norwegian Encore. This incident occurred during embarkation in Miami on Saturday, 22nd November 2025. The cruise was set for a 7-night Western Caribbean journey, departing from Florida.
Details of the Onboard Incident
The altercation reportedly began when a 67-year-old passenger advised Phillip Andrew Ortiz not to enter a restricted hallway. The situation quickly escalated. Ortiz allegedly responded with hostility, questioning the older man’s authority. A physical struggle ensued, resulting in the elderly passenger hitting his head on the floor. Ortiz is accused of using his full body weight to pin the man down, causing him to lose consciousness. Shockingly, Ortiz reportedly left the scene without offering assistance.
Immediate Response from Fellow Passengers
Nearby passengers sprang into action. They performed CPR on the unconscious victim, as he had no detectable pulse. Medical staff later revived him, and he was transported to the University of Miami Hospital for further care. Ortiz’s wife is also said to have been involved, though her legal status remains unclear.
Legal Proceedings and Current Status
Miami-Dade deputies arrested Ortiz shortly after the incident. Initially charged with aggravated battery on a person aged 65 or older, the charge was later reduced. Ortiz remains in custody, with no bond listed. His lawyer, Stephan Lopez, hinted at a possible self-defence claim, despite evidence suggesting Ortiz was the aggressor.
Norwegian Cruise Line’s Stance
Norwegian Cruise Line confirmed the arrest and emphasised its strict no-violence policy. In a statement, they reiterated their commitment to passenger safety. The cruise line assured guests of their dedication to maintaining a secure environment on all voyages.
This incident serves as a reminder of the importance of safety and respect on cruise holidays. As the legal proceedings unfold, the cruise community watches closely, hoping for justice and a continued focus on passenger well-being.
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