Cruise enthusiasts aboard the Regal Princess faced unexpected challenges during their visit to Invergordon, Scotland. On 10th June 2025, a 12-night British Isles cruise turned into a logistical nightmare. Passengers experienced shuttle delays of up to four hours, causing many to miss their planned tours of the Scottish Highlands.
Shuttle System Struggles
Invergordon requires cruise passengers to use shuttle buses to reach tour coaches. This system quickly became overwhelmed by the ship’s 4,000-plus passengers. Some travellers waited so long that they abandoned their plans altogether. One passenger lamented missing their Loch Ness boat cruise and castle visit due to the delays.
Tour Operators Voice Concerns
Tour operators were equally frustrated. Gordon Pearson from Wow Tours Inverness described the situation as chaotic and embarrassing. Many passengers missed their tours entirely, highlighting the strain on Invergordon’s limited infrastructure.
Port Authority’s Response
The Port of Cromarty Firth, responsible for the shuttle buses, acknowledged the issue. They cited “specific circumstances” for the breakdown and promised improvements. A meeting with the cruise line was described as positive and constructive. The port also plans to address mobility access concerns, as some guests struggled with the step-up buses.
Why Regal Princess?
Regal Princess is the largest cruise ship visiting Invergordon this month. With a capacity of 4,250 guests, it dwarfs other ships like Celebrity Eclipse and P&O Britannia. The ship is scheduled to return multiple times, increasing pressure on local authorities to improve disembarkation and tour processes.
Future Implications
Princess Cruises has yet to comment publicly on the incident. It’s unclear if affected passengers will receive compensation, especially those who missed paid excursions. Compensation often depends on whether tours were booked through the cruise line or independently. Passengers have taken to social media, urging the cruise line to reassess its shore excursion planning and port logistics for future British Isles sailings.
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